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Job Details

Requisition Number: 17-109


Title: Waste Management Dispatcher


Country: Afghanistan



Position Summary


RELYANT, LLC is seeking a Waste Management Dispatcher in Afghanistan. Dispatchers communicate back and forth with Waste Management Drivers to assist with problem resolution while on route. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers. Shifts vary depending particular site needs.



Essential Duties and Responsibilities


• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned


• Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and speed of response


• Assign routes and service tickets to appropriate Drivers throughout the day and for the next day; close service tickets each day


• Fields incoming calls and e-mails from customer service and sales department; manages requests for pick-up or container delivery and ensuring same-day service


• Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues


• Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues


• Ensures same-day service on missed pick-ups by coordinating Driver movement in the field


• Records and documents information from Drivers and distributes to appropriate departments


• Communicates with maintenance shop personnel and serves as an emergency point of contact for down wires and other issues


• Responsible for daily reporting

Minimum Qualifications


Education: High School Diploma or GED (accredited)

Experience: 6 months of relevant work experience


Computer skills with ability to handle multiple programs and systems

Must be able to communicate effectively and professionally via e-mail, telephone, and 2 way devices

Job incumbents must be able to


 • Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc) most of the work day


 • Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc) rarely


 • Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;


Work Environment:


 • Mostly office setting


RELYANT U.S. and World Headquarters

1009 Hampshire Drive

Maryville, TN 37801

PH: 865-984-1330

FAX: 865-322-9713